Enhancing Administrative and Management Capabilities with Generative Text Artificial Intelligence
Description
This course focuses on the application of artificial intelligence tools in the management and operation of university and administrative services. Its objective is to equip staff with advanced skills in the use of generative AI, prompt engineering, and Copilot, thereby optimizing institutional efficiency and decision-making.
Through structured content, the course introduces AI literacy, effective interaction via prompts, and the use of generative models adapted to different departments (Human Resources, Finance, Technology, Customer Service, and Legal). It includes practical training on Copilot within the Microsoft 365 ecosystem, covering functionalities in Word, Excel, PowerPoint, Teams, and Outlook, with examples applied to academic, financial, library, technology, and institutional communication management.
The program also incorporates the design of specific use cases for administrative services, the exploration of intelligent agents and chatbots applied to the university, and a progression of competency levels in Copilot that allows users to evolve from basic use to organizational AI strategy. Its approach combines conceptual understanding and practical application, preparing technical and administrative staff to lead intelligent processes within the university setting.
What you will learn
The course is designed to help you develop or acquire the following skills:
Generic skills
- Global understanding of the role of artificial intelligence in the transformation of university administration
- Ability to integrate generative AI tools into institutional workflows in an ethical, secure, and efficient manner
- Autonomy in the use of AI-based technological solutions for the continuous improvement of administrative and management processes
- Analytical thinking focused on innovation and problem-solving through intelligent automation
- Advanced digital competence in Microsoft 365 environments, with special emphasis on AI-assisted collaboration and productivity
Specific skills
- Expertise in the design, formulation, and adjustment of effective prompts adapted to different departments and administrative contexts
- Ability to evaluate AI system results using comparative techniques (A/B testing) and performance analysis
- Ability to apply Copilot in Word, Excel, PowerPoint, Teams, and Outlook to optimize writing, analysis, communication, and document management tasks
- Identification and application of specific AI use cases in academic, economic, library, technological and human resources services
- Competence in the creation and management of chatbots and intelligent agents for the care, support and automation of university services
- Ability to select and adapt Copilot agents according to the needs of different vice-rectorates and institutional areas
- Progression on the Copilot skills ladder: from initial use to strategic AI planning at the organizational level
- Integration of organizational and technological thinking to lead the modernization of administrative services through artificial intelligence
Requirements
No prior knowledge is necessary, as this is an introductory course aimed at people who are interested in cross-cutting aspects related to the use of Artificial Intelligence in the performance of their administrative and university management functions.
Faculty
Luisa Eugenia Reyes Recio
King Juan Carlos University
University Professor. Director of Artificial Intelligence and Process Optimization at URJC (2024-2025). Among her main functions in this area, the design and implementation of the Artificial Intelligence strategy of the Rey Juan Carlos University stands out, embodied in the so-called Transformation and Empowerment Plan with Artificial Intelligence, known as PowerU.
Frequently Asked Questions
What type of audience might be interested in taking this course?
This course is designed for the administrative and service staff.
What am I going to learn?
In general terms, we can say that you will learn to use and apply Generative Text Artificial Intelligence in all your professional functions for university management.
What can it be used for?
To increase the productivity of your professional work, from simple interaction with a conversational chat, content creation, design and implementation of agents to assist you in your daily tasks, to inspiration for innovation through the use of automation and artificial intelligence tools through the Microsoft application ecosystem.
What certification do I get if I complete it?
You can download your course completion certificate free of charge once you have completed all the required course activities. The certificate will confirm your successful completion of the course and will include the total number of hours.
How can I register?
To enroll in this course, simply log in or create your account and then click on the Start.
Which browsers are compatible with a URJC course?
Current versions of Chrome, Firefox, Safari, or Internet Explorer version 9 or higher.
What happens if I have to drop out of a course? Will I be able to re-enroll in a future edition of the same course and/or another course in the future?
Enrollment and participation in a URJCx course is free. There are absolutely no academic penalties for dropping out. You can take the same course and/or others (as long as we are still offering them) at a later time.
When does this course start and end?
This course is designed to be self-paced. There's no need to start at a specific time.
How do I pass the course?
At the end of the course you will be assessed with a test on the concepts learned.
- Section 1
- 6 Lessons
- 6 Hours
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