5 Sections
45 Lessons
15 Hours
Expand all sections
Collapse all sections
1. Services: Concept and characteristics
9
1.1
Services Sector
1.2
Employment in the service sector
1.3
Industrial Society vs. Service Society
1.4
Evolution of knowledge
1.5
Historical evolution
1.6
The timeline of the evolution of services
1.7
Service Concept
1.8
Features of the services
1.9
Exam
2. The Service Company
6
2.1
The service company as a system
2.2
Distinctive features
2.3
Front-Office vs. Back-Office
2.4
Visit to a Meliá Hotel
2.5
Classification of service companies
2.6
Exam
3. SSME: a new discipline for supporting the services sector
9
3.1
Reflection activity
3.2
The importance of services
3.3
Different views of a service
3.4
Services: EULEN Group's perspective
3.5
Origin of the science of services
3.6
The elephant metaphor
3.7
What is service science?
3.8
The science of services: IBM's vision
3.9
Exam
4. The Services Professional
12
4.1
Applying a holistic vision: systems thinking
4.2
Ways of thinking
4.3
Applying systems thinking
4.4
The need for a systemic vision in services
4.5
Systems thinking in the service professional
4.6
Guidelines for the application of systems thinking
4.7
STEM Professionals
4.8
One step further
4.9
KISA Needs
4.10
What is a T-Shaped professional?
4.11
The service professional: the vision of Meliá Hotels International
4.12
Exam
5. Training of Service Professionals
9
5.1
Educational background
5.2
Training alternatives
5.3
Different types of knowledge integration
5.4
How does it influence training?
5.5
Learning sequence for SSME
5.6
New teaching methods
5.7
Example of a degree with a transdisciplinary approach
5.8
Holistic approach: formative progress of the CGIS Degree
5.9
Exam
Service Engineering
Look for
This content is protected, please
login
and enroll in the course to view this content!
Start
Courses
Look for
Look for